Posted on Saturday June 13, 2020
Healthcare has typically displayed indifference to customer satisfaction. Health is a prerequisite to living, the NHS supplies healthcare free at the point of need and therefore the service is stretched to its limits such that throughput takes precedence over quality of service. Little insight is paid to the importance of service to deliver trust.
Posted on Tuesday June 9, 2020
Create Time/Communicate/Be Different* to Communicate/Be Different/Create Time* to Be Different/Create Time/Communicate* *you choose
Posted on Saturday September 21, 2019
The traditional queue is the linear wait in line queue. Visible by its nature, it reinforces the need to wait. Many linear queues are still evident in healthcare, entry at the full car park for instance, queue for a reception desk etc. Whilst waiting may be an expected component of healthcare (the perpetual mention of waiting lists), the reality is
Posted on Friday June 21, 2019
Data is key, but digital is rarely intuitive and straightforward and invariably slower than paper. Communication by confusion, confused by process. It is for this reason that healthcare sees glacial shifts from archaic bleep systems and carrier pigeons to digital. The system needs a shake-up.
Posted on Wednesday March 21, 2018
Digital health software has an important role to play but we must focus on WHY this is important and understand that time is the critical component of its design, functionality and output.
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