DASHclinic is an enterprise healthcare clinic queue management tool designed to improve healthcare for both patients and medical staff.
Creates time to care by reducing workload for staff, reducing unnecessary waiting.
DASHclinic has been designed by a hospital consultant with over 20 years of experience of healthcare clinics.
This has the potential to really improve the outpatient experience for our patients and clinicians, which is a real focus and priority for the Trust.
This is what healthcare innovation is all about.
This is the first time I have seen the busiest part of the NHS, outpatient clinics, really analysed and empowered to optimise flow. Real innovation in progress enabled by ergonomic technology.
DASHclinic is a queue management tool that has been designed by a Consultant Surgeon with over 20 years of experience of healthcare clinics. Acutely aware of the monotony of traditional inefficient communication in healthcare and frustrated with the poor and worsening experience had by clinicians and patients, there is a palpable need for change. IT is a growing feature of healthcare yet often noted to prove slower than traditional systems as they are designed without healthcare staff in mind.
Let's take a simple clinic consisting of a patient arrival at reception, seeing a clinician and subsequently leaving. DASHclinic allows live updates to clinic staff, so arrivals are immediately identified to clinicians. No reliance on reception staff handing over arrivals to clinic nurses who in turn have to create virtual queues with notes. Patients are seen in time order this giving fairness to queuing. The system allows queues to be put on hold (WC or refreshment breaks) giving freedom without fear of missing the appointment slot. At the end of an appointment DASHclinic requests the reception staff directly regarding follow-up appointments or discharges. The patient simply reports to reception. No paper left in a bin or a handbag. No confusion. Minimised DNA.
For more complex multi episode clinics requiring visits to X-ray and plaster room for example, DASHclinic allows clinic pathways to be defined quickly, within the clinic, or pre defining a future clinic. This allows patients less burden to report to staff, thereby releasing staff to focus on direct patient care. Queue pausing saves time for staff, releasing time to care. With the advent of a patient app notification will allow navigation and updates (waiting times), as well as opportunity for retail sponsorship, improving patient experience.
Our own observation of pathway setting (defined on a spreadsheet) before a clinic has nearly halved fracture clinic time. Queuing and waiting reduce.
Flexibility, freedom, clinical time. Less time explaining and scribbling or dealing with poorly designed IT systems. Less time apologising, more time breathing and functioning. A quick modern effective environment. Coding is virtually automatic so money is made. No one loses out.
Yes. DASHclinic is to be deployed for staff on an iPad with its well known user friendly gesture control. The design has focused on intuition and paid specific regard to the user to allow functionality with as few gestures as possible saving time. There is commonality amongst different staff member areas in the design assuring consistency for training. Intuition is at the heart of the design and it is envisaged that minimal training will be necessary.
Please read our blog post "Healthcare can save time creating time to care".
A smartphone is not required. DASHclinic is an enterprise app requiring use by staff. Patients need not have an app but our aim is to introduce one to further enhance the system, for check-in, queue pathways, wait times, calling and information gathering.
Currently DASHclinic has been created for the iPad iOS. It is our intention to create the public smartphone app across all platforms.
We represent the product category of "Healthcare software"
"DASHmed is the only healthcare software that helps hospitals to work quicker and smarter so that patients get better care"
Connection, collaboration, humility, relentlessness, confidence, agility.
The DASH identity depicts a bold and bright dash which represents these elements, our confident logo illustrates speed and aptness. The theme is to breakdown the complex environment, simplify and highlight key information. Rather than simplicity, it represents simplexity. Social impact, benefit for all, we value true connected leadership.
The vision is to redefine healthcare software, prioritise importance, focus on customer satisfaction, embrace win-win relationships, synergise and behave respectfully to nurture all.
For those interested in acronyms or prone to De Bono's mind mechanism of lateral thinking, DASH can be summarised also, if one wishes, as Dependable Agile Software for Healthcare. We believe in embracing alternate perspectives in seeking to understand and therefore be understood, in a spirit of agility.